Terms & Conditions

Postage & Packing

If you have chosen to collect your order from a show, please bring your order reference number (which can be found on the order confirmation email) or a printout of the order confirmation email to collect your order. If for any reason you are unable to collect your order on the day we will contact you via email, offering either a refund (minus a restocking/processing fee) or the option to pay for postage for your order.

As a large number of our products are made to order, it can sometimes take up to 2 weeks to dispatch an order, in most cases we expect orders to be dispatched within 5 working days. The delivery times shown below are from the day the order is dispatched. More details of the delivery times can be found at www.royalmail.com.

Postage & Packing charges are calculated by the weight of your order. We don't aim to make a profit from our postage charges, in the event that the actual postage costs are significantly less than the amount charged we will refund the difference.

The following table shows our current charges for Postage & Packing.

 

Weight UK (1-5 working days) Europe (3 working days) Worldwide Surface mail (up to 12 weeks) Worldwide Airmail (5 working days)
250g £3.50 £4.00 £4.00 £5.00
500g £3.50 £5.50 £5.50 £8.00
750g £3.50 £7.00 £7.00 £11.00
1kg £3.50 £8.50 £8.50 £14.00
2kg £5.00 £15.00 £15.00 £25.00
4kg £5.00 £30.00 £30.00 £50.00
5kg £5.00
10kg £7.50

For international orders over 4kg please email admin@battlezone-miniatures.co.uk and we will provide you with a quote for postage

Returns

Liability

No liability can be accepted for injury, loss, accident or damage, whether to property or persons, arising out of or in connection with any tools, materials or goods supplied by us.

Privacy

At Battlezone Miniatures we respect the privacy of our customers and pledge to honour the following:

  1. We will remove customers and their account information from our database immediately upon request - please e-mail admin@battlezone-miniatures.co.uk
  2. We will not sell, rent or loan our customers' information to third parties for e-mail or other marketing or for any other purpose.
  3. When registering an account with us we will need an email address. This will be used as a login name and as a primary form of communication. When you place an order we will also need a delivery address.

We welcome any questions or comments you may have about privacy - please e-mail admin@battlezone-miniatures.co.uk

Club Accounts

Battlezone Miniatures reserves the right to revoke an accounts club status at any time if we feel that the club status is not genuwine or that your club no longer meets with our requirements.